FAN Monitoring

Explore new Horizons of Speech Analytics Monitoring

SAVE UP TO 50% with FAN Monitoring

Automated Monitoring can save up to 50% of your monitoring efforts and multiply your ROI coming from real-time insights and multichannel feedback.

FAN Monitoring is a 100% cloud solution that integrates with all your sources of customer interactions, generating an analytics hub for your business leaders.

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Publish your website to a local drive, FTP or host on Amazon S3, Google Cloud, Github Pages. Don't be a hostage to just one platform or service provider.

Just drop the blocks into the page, edit content inline and publish - no technical skills required.

Seamless Integration

Connect Voice Channels, Instagram, Twitter, and Facebook to our automated monitoring platform and start generating insights that make a true difference.

Measure, Coach, Excel

Analyze Voice of the Customer, Brand and Products impact, at every communication channel. Coach and train your front-line employees and defeat your competitors. 

Develop Intelligence

Generate real-time insights and charts for every experience and performance variable you include in your FAN models. Connect FAN cubes to your BI tools and go even further.

Measure Performance

Improve Customer Experience with speech Analytics. Track talk time, first call resolution, silence and over talk, objection management, lost sales and other important sales and service Key Performance Indicators.

Integrate with your Contact Center Software

FAN Monitoring connects to more than 100 Voice platforms including Avaya, Cisco, Broadsoft, Asterisk, Siemens, Neotel among other recognized platforms. FAN also provides an easy to use API to upload your voice interactions into our Monitoring Engine.

Analyze Voice of Customers

Every interaction counts and provides key information and trends that can help you to redesign your services and processes in a way that your customers will love.

Your Customers Voice
at every Channel

Connect your social media channels and voice channels to FAN Monitoring, design your Experience monitoring models with our easy-to-use form editor tool and start obtaining real-time insights and feedback from every customer word.

FAN Monitoring Advantages

  1. 100% AUTOMATED MONITORING - You can track all social and voice interactions and automatically monitor Voice of Customers, Brand, Products and Team Performance.

  2. MONITORING WORKFLOW - Combine Automated and traditional Contact Center Monitoring by narrowing the interaction universe to meaningful samples for every case (positive or negative interactions).

  3. AUTOMATED COACHING - Create coaching and training content that will be automatically delivered to your service representatives based on AI performance analysis.

  4. CALIBRATION - Calibrate your evaluation criteria by inviting all process participants to interprete and evaluate sample interactions carefully selected due to its educational value.

  5. TRAINING NEEDS - FAN Monitoring helps you to perform training needs analysis for your Customer Service Representatives and to design the best training courses based on this information. 

  6. ALERTS - Define different types of alerts and notifications that can automatically be routed to the proper team members. 

  7. INSTANT FEEDBACK - Provide feedback right after interactions are monitored and fuel your frontline teams with on-the-fly tips and advise that will help them to become service super starts. 

Want to see how it works?

Our Team can answer every question to your experts.

WHAT OUR FAN USERS SAY

FAN Monitoring is preferred by Customer Service and Customer Experience Executives
looking for diving into meaningful data  in order to innovate and create new processes and policies that delight customers and employees.

"The permanent feedback process we were able to establish with FAN, allows us to collect real-time feedback and insights across our organization"

Claudia P. Franco
Itaú, Colombia

"Working with FAN Monitoring meant to unify our monitoring process into a seamless permanent improvement workflow"

Camilo Pérez Labory
IBR Latam, Chile.

"FAN helps us to gather employee feedback and to generate highly valuable insights that show us where we are standing and how to proceed to quickly improve employee experience" 

Daniela Amirás
Naranja, Argentina.

Our Clients

Top Clients from the Corporate and BPO spaces trust FAN Monitoring.

Why FAN Monitoring?

Our Speech and Text Analytics Monitoring Solution is the most flexible and easy
to integrate with your every day working environment.

Flexible Cloud

FAN Monitoring is a Cloud Solution you can access from every device and corporate environment.

Easy and Simple to Use

Just create the experience or quality forms and start measuring all communication channels.

Secure In-house

FAN Monitoring can be installed and deployed at your own servers to ensure compliance and your security policies.

Unlimited Accounts

FAN Monitoring gives you the freedom to analyze multiple channels for unlimited organizations and accounts. 

Ready to see how FAN Monitoring can help improve Customer Experience?

CONTACT FORM

Tell us about your projects and will get back to you
with ideas and solutions.

FAN Monitoring

Office Address

5415 N. Sheridan Rd.
Chicago, IL 60640

Contact us

Email: contact@fanmonitoring.com
Talk to sales: sales@fanmonitoring.com 

United States: +1 708 252 3855 

Mexico: +52 1 55 4187 1732 

Argentina: +54 11 6009 6777

Chile+ 56 9 9346 3626

Colombia: +57 321 276 2462

Costa Rica: +506 8382 8572

Ecuador: +593 4 213 3164     


Please send me FAN Monitoring Brochure


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